/* Customer portal, on top of site.css */
.vh{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.loading-page{display:grid;place-items:center;min-height:240px}
.spin.sm{width:12px;height:12px;border-width:2px}

/* account menu */
.who{position:relative;margin-left:4px}
.avatar-btn{border:0;background:none;padding:2px;border-radius:50%;cursor:pointer}
.av{display:inline-grid;place-items:center;width:32px;height:32px;border-radius:50%;background:var(--accent);color:var(--on-accent);font-weight:700;font-size:12.5px;flex:none;letter-spacing:.02em}
.av.sm{width:24px;height:24px;font-size:10.5px}
.them .av{background:var(--b-open-fg);color:#fff}
.who-menu{position:absolute;right:0;top:calc(100% + 8px);width:240px;background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:6px;box-shadow:0 12px 40px rgba(0,0,0,.25);z-index:50}
.who-menu[hidden]{display:none}
.who-head{padding:8px 10px 10px;border-bottom:1px solid var(--line);margin-bottom:4px;display:flex;flex-direction:column}
.who-head span{color:var(--muted);font-size:13px;overflow:hidden;text-overflow:ellipsis}
.who-menu button{display:flex;align-items:center;gap:9px;width:100%;padding:8px 10px;border:0;background:none;color:var(--fg);font:inherit;font-size:14px;border-radius:8px;cursor:pointer;text-align:left}
.who-menu button:hover{background:var(--hover)}

/* sign in */
.signin-grid{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:24px;align-items:start;max-width:900px;margin:10px auto 0}
.signin{padding:34px}
.signin h1{margin-top:14px}
.signin .form{margin-top:6px}
.signin .btn.primary,.signin .duskid{width:100%;padding:12px}
.duskid{background:var(--fg);color:var(--bg);border-color:transparent}
.duskid:hover{background:color-mix(in srgb,var(--fg) 85%,var(--bg))}
.duskid[hidden],.or[hidden],.sent[hidden],.dev[hidden],.signin form[hidden]{display:none}
.or{display:flex;align-items:center;gap:12px;color:var(--muted);font-size:13px;margin:20px 0 6px}
.or::before,.or::after{content:"";flex:1;height:1px;background:var(--line)}
.sent{text-align:center;padding:10px 0}
.dev{margin:12px 0;padding:14px;border:1px dashed var(--warn);border-radius:10px;background:color-mix(in srgb,var(--warn) 8%,transparent)}
.dev p{margin:0 0 10px}
.side .card h3 .ic{color:var(--accent)}
.side .card p.small{margin-bottom:10px}
@media (max-width:820px){.signin-grid{grid-template-columns:1fr}.signin{padding:24px}}

/* list */
.list-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:18px}
.list-head h1{margin-bottom:2px}
.list-head .lede{margin:0}
.list-tools{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:14px}
.tabs{display:flex;background:var(--deep);border:1px solid var(--line);border-radius:10px;padding:3px}
.tabs button{border:0;background:none;color:var(--muted);font:inherit;font-size:14px;font-weight:550;padding:6px 12px;border-radius:7px;cursor:pointer;max-width:200px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tabs button.on{background:var(--panel);color:var(--fg);box-shadow:var(--shadow)}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chips button{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:var(--panel);color:var(--muted);font:inherit;font-size:13px;font-weight:550;padding:5px 11px;border-radius:999px;cursor:pointer}
.chips button:hover{color:var(--fg)}
.chips button.on{border-color:var(--accent);color:var(--accent);background:color-mix(in srgb,var(--accent) 10%,var(--panel))}
.chips .n{font-size:11.5px;color:inherit;opacity:.75}
.chips .n:empty{display:none}
.mini-search{display:flex;align-items:center;gap:7px;margin-left:auto;background:var(--panel);border:1px solid var(--line);border-radius:9px;padding:0 10px;color:var(--muted)}
.mini-search:focus-within{border-color:var(--accent)}
.mini-search input{border:0;background:none;color:var(--fg);font:inherit;font-size:14px;padding:7px 0;outline:none;width:170px}
@media (max-width:700px){.mini-search{margin-left:0;flex:1}.mini-search input{width:100%}}
.reqs{list-style:none;margin:0;padding:0;background:var(--panel);border:1px solid var(--line);border-radius:14px;overflow:hidden;box-shadow:var(--shadow)}
.reqs li+li{border-top:1px solid var(--line)}
.reqs a{display:flex;align-items:center;gap:14px;padding:16px 18px;color:var(--fg);position:relative}
.reqs a:hover{background:var(--hover);text-decoration:none}
.reqs a>.ic{color:var(--muted);flex:none}
.reqs li.awaiting a::before{content:"";position:absolute;left:0;top:10px;bottom:10px;width:3px;border-radius:0 3px 3px 0;background:var(--warn)}
.r-main{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}
.r-top{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.r-top b{font-weight:620;font-size:15.5px}
.r-prev{color:var(--muted);font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.r-meta{display:flex;align-items:center;color:var(--muted);font-size:12.5px}
.empty-state{text-align:center;padding:44px 20px;color:var(--muted)}
.empty-state h2{color:var(--fg);margin-top:12px;justify-content:center}

.sbadge{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:620;padding:2px 9px 2px 7px;border-radius:999px;white-space:nowrap;background:var(--b-open);color:var(--b-open-fg)}
.sbadge.warn{background:color-mix(in srgb,var(--warn) 16%,transparent);color:var(--warn)}
.sbadge.hold{background:var(--badge);color:var(--muted)}
.sbadge.ok{background:var(--b-ok);color:var(--b-ok-fg)}
.sbadge.closed{background:var(--badge);color:var(--muted)}

/* ticket */
.ticket-grid{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:24px;align-items:start}
@media (max-width:900px){.ticket-grid{grid-template-columns:1fr}}
.t-head{margin-bottom:18px}
.t-head h1{font-size:26px;margin-bottom:8px}
.t-sub{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.thread{list-style:none;margin:0 0 14px;padding:0;display:flex;flex-direction:column;gap:14px}
.msg{display:flex;gap:11px;align-items:flex-start}
.msg.me{flex-direction:row-reverse}
.bubble{max-width:min(620px,85%);background:var(--panel);border:1px solid var(--line);border-radius:4px 14px 14px 14px;padding:12px 16px;box-shadow:var(--shadow);min-width:0}
.me .bubble{border-radius:14px 4px 14px 14px;background:color-mix(in srgb,var(--accent) 9%,var(--panel));border-color:color-mix(in srgb,var(--accent) 28%,var(--line))}
.msg.fresh .bubble{animation:rise .3s ease}
.mhead{display:flex;align-items:baseline;gap:8px;margin-bottom:4px;flex-wrap:wrap}
.mhead b{font-size:14px}
.mhead .role{font-size:11.5px;color:var(--b-open-fg);background:var(--b-open);padding:0 7px;border-radius:999px}
.mhead time{font-size:12px;color:var(--muted);margin-left:auto}
.bubble .prose{font-size:15px;line-height:1.6}
.bubble .prose>:last-child{margin-bottom:0}
.bubble .prose p{margin:0 0 .7em}
.sys{display:flex;justify-content:center;align-items:center;gap:8px;color:var(--muted);font-size:12.5px}
.sys span{background:var(--deep);border:1px solid var(--line);padding:3px 11px;border-radius:999px}
.sys time{opacity:.8}
.atts{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}
.att{display:inline-flex;align-items:center;gap:7px;padding:6px 10px;border:1px solid var(--line);border-radius:9px;background:var(--bg);color:var(--fg);font-size:13px;max-width:100%}
.att span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.att small{color:var(--muted)}
.att:hover{border-color:var(--accent);text-decoration:none}
.att.img{padding:0;overflow:hidden}
.att.img img{display:block;max-height:180px;max-width:260px;object-fit:cover}
.typing{display:flex;align-items:center;gap:9px;color:var(--muted);font-size:13px;margin:-4px 0 12px 44px}
.typing[hidden]{display:none}
.dots{display:inline-flex;gap:3px;background:var(--panel);border:1px solid var(--line);padding:8px 10px;border-radius:12px}
.dots i{width:6px;height:6px;border-radius:50%;background:var(--muted);animation:blink 1.2s infinite}
.dots i:nth-child(2){animation-delay:.2s}.dots i:nth-child(3){animation-delay:.4s}
@keyframes blink{0%,60%,100%{opacity:.3;transform:none}30%{opacity:1;transform:translateY(-2px)}}
.closed-note{display:flex;gap:12px;align-items:flex-start;margin-bottom:14px;padding:16px}
.closed-note p{margin:2px 0 0}

.composer{position:relative;padding:12px;transition:border-color .15s}
.composer textarea{width:100%;border:0;background:transparent;color:var(--fg);font:inherit;font-size:15px;resize:vertical;min-height:90px;padding:6px;outline:none;line-height:1.55}
.composer:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px color-mix(in srgb,var(--accent) 15%,transparent)}
.c-foot{display:flex;align-items:center;gap:8px;border-top:1px solid var(--line);padding-top:10px;margin-top:4px}
.attach{cursor:pointer}
.hint-k{display:none}
@media (min-width:700px){.hint-k{display:inline}}
.drop-hint{display:none}
.drag{border-color:var(--accent)!important;border-style:dashed!important}
.drag .drop-hint{display:flex;position:absolute;inset:0;align-items:center;justify-content:center;gap:8px;background:color-mix(in srgb,var(--panel) 92%,transparent);border-radius:inherit;color:var(--accent);font-weight:600;z-index:2}
.form.drag{position:relative}
.pending-atts{display:flex;flex-wrap:wrap;gap:6px}
.pending-atts:not(:empty){margin:6px 0}
.patt{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;padding:4px 6px 4px 9px;border:1px solid var(--line);border-radius:8px;background:var(--bg);max-width:100%}
.patt span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:200px}
.patt small{color:var(--muted)}
.patt.bad{border-color:var(--bad);color:var(--bad)}
.patt button{border:0;background:none;color:var(--muted);cursor:pointer;padding:2px;border-radius:5px;display:grid}
.patt button:hover{background:var(--hover);color:var(--fg)}
.composer .err{margin-top:8px}

.rate-card{margin-top:16px}
.rate-card .rate{margin:12px 0}
.rate-card .rbtn{background:var(--bg);font:inherit;padding:16px 10px}
.rate-card .rbtn.good.sel{border-color:var(--ok);background:var(--b-ok);color:var(--b-ok-fg)}
.rate-card .rbtn.bad.sel{border-color:var(--bad);background:var(--b-bad);color:var(--b-bad-fg)}
.rate-more[hidden]{display:none}
.rate-more .btn{align-self:flex-start}

.steps{list-style:none;margin:6px 0 0;padding:0;display:flex;flex-direction:column;gap:0}
.steps li{position:relative;display:flex;align-items:center;gap:10px;padding:7px 0;color:var(--muted);font-size:14px}
.steps li .ic{display:grid;width:26px;height:26px;padding:5px;border-radius:50%;border:2px solid var(--line);background:var(--panel);box-sizing:border-box;z-index:1}
.steps li:not(:last-child)::after{content:"";position:absolute;left:12px;top:30px;height:calc(100% - 22px);width:2px;background:var(--line)}
.steps li.done{color:var(--fg)}
.steps li.done .ic{background:var(--ok);border-color:var(--ok);color:var(--panel)}
.steps li.done::after{background:var(--ok)}
.steps li.now{color:var(--fg);font-weight:620}
.steps li.now .ic{border-color:var(--accent);color:var(--accent)}
.details dl{display:grid;grid-template-columns:auto 1fr;gap:8px 14px;margin:6px 0 16px;font-size:14px}
.details dt{color:var(--muted)}
.details dd{margin:0;display:flex;align-items:center;gap:6px;flex-wrap:wrap;min-width:0}
.details dd.agent small{flex-basis:100%;color:var(--muted);font-size:12.5px;padding-left:30px;margin-top:-4px}
.tips{margin:4px 0 0;padding-left:18px;color:var(--muted);font-size:14px}
.tips li{margin:4px 0}

/* modal */
.modal-wrap{position:fixed;inset:0;z-index:80;background:rgba(0,0,0,.45);display:grid;place-items:center;padding:16px;animation:fade .15s ease}
@keyframes fade{from{opacity:0}}
.modal{width:100%;max-width:420px;animation:rise .2s ease}
.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:6px}
.sent h2,.empty-state h2{justify-content:center}
.sys{flex-direction:column;gap:2px;text-align:center}
.sys span{max-width:90%}
.sys time{font-size:11.5px}