Our support hours and response times
Our team works Monday to Friday, 09:00 to 17:30 UK time, except UK bank holidays.
Urgent problems (a service down for everyone, lost data, or a security concern) are watched around the clock.
We aim to send a first reply within these times during business hours:
| Priority | First reply |
|---|---|
| Urgent | 30 minutes, any time |
| High | 1 business hour |
| Normal | 4 business hours |
| Low | 1 business day |
These are targets, not guarantees.
Was this article helpful?
Thanks for letting us know.