Getting help

How to reach us, follow your requests and what to expect.

Following your request in the support portalThe support portal lists every request you have raised, newest first. Signing in Enter your email address on the portal page and we send you a one...
How to contact Dusk supportThe quickest ways to reach us Help centre form : choose Contact us at the top of any help centre page. Your request gets a number and you can follow...
Our support hours and response timesOur team works Monday to Friday, 09:00 to 17:30 UK time, except UK bank holidays. Urgent problems (a service down for everyone, lost data, or a...